Refund policy

At Lilypup, we take pride in creating fresh, handcrafted treats made with care from only the finest ingredients. Because our products are perishable and made to order, we ask that you inspect your order at pickup.

Returns & Refunds
If your order is damaged, incorrect, or does not meet your expectations, please contact us within 48 hours of pickup at lilypuptreat@gmail.com. We will gladly offer a replacement or full refund for affected items.

Cancellations
Orders can be canceled within 24 hours of placement. After this time, orders are considered in production and cannot be canceled.

Local Pickup
Please pick up your order during your scheduled pickup window. Treats are stored frozen to maintain freshness and quality. If you encounter any issues at pickup, contact us promptly so we can assist.

Thank you for supporting Lilypup and helping us continue our mission of providing healthy, wholesome treats for our furry friends.